Terms & Conditions

Terms and Conditions

 Joyous events is established in
planning/coordinating  all events,  decorate and support celebrations such as
weddings, birthday, anniversaries, graduation, thanksgiving services and other
approved joyous occasion.

1. A booking can
be reserved for two weeks by contacting us. The deposit must be received within
this period for the booking to confirmed.

2. All prices include
VAT as our company Joyous Events Decoration does not charge VAT.

3. The initial
deposit is required to secure the booking unless we offer you a payment plan
over a few months, in which case your first payment will be regarded as your
initial deposit. Deposits cover administration costs and are not refundable,
unless we are unable to arrange your booking. The remaining balance is payable
prior to the date of the booking.

4. If we have
offered you a payment plan over few months, you’re required to make payments on
specified dates as stated on your invoice, failure to keep up payments may
result in loss of all monies already paid and cancellation of bookings, as you
will be breaching our contract of sales.

5. Late payments
will incur a charge of £20.00 and we prefer payments by other electronic means.

7. Please note
that we do not accept cheque payments for bookings except on rare occasions 

8. Failure to
comply may result in your booking being cancelled and you being liable for the
total cost.

9. Cancellations
must be made in writing or email with you signature,In the event of a
cancellation the following charges will apply:

a. Within 60 days
prior to event – 30% of total cost

b. Within 30 days
prior to event – 40% of total cost

c. Within 7 days
prior to event – 60% of total cost

10. The
percentages listed above refer to the total price of the booking.. Insurance to
cover cancellation can be arranged.

11. In the event
of traffic or other uncontrollable circumstances preventing us from being able
to fulfil our contracted obligations our liability shall be limited to a refund
of any monies paid excluding shipping cost in relation to the contracted event
or a pro rata reduction in the hire fee in the event of delayed start. No
further compensation will be paid irrespective of any loss of earnings.

12. An
administration charge of 5% of the total cost of your booking will be made in
respect of an alteration or change in booking details.

13. Any cheques
returned not cleared by our bankers will be subject to a charge of £25.

14. We  reserves the right to cancel, alter, or delay
any booking where forced to do so by circumstances beyond our control, such as
serious illness, severe weather or any other circumstances 

15. We reserves
the right to substitute hired equipment with equipment of a similar type and
value in the event of previous damage or loss of booked equipment.

16. All hired
goods should be returned in good condition (cleaned and organised) except
otherwise agreed between Our Shop and the Hirer.

17. Please
enhaviour to return all hired items on agreed date; Late return of all hired
goods attract a penalty which may result in loss of refundable security
deposit.

18. A maintenance
fee charged at 100% of the total cost of hired goods will apply to any hired
good returned un-clean and disorganised. For example: Un-washed cutlery &
crockery.

19. Any
refundable security deposit charged will be refunded into your account within
28 working days after returning/collection of hired items.

20, Any and all
photographs, videos, or other recorded media may be used by Our Shop for the
purposes of marketing or advertising without any payment or compensation being
offered and without any request being made to the featured parties.

21. Equipment,
once sited, will not be moved. Ensure that you advise our staff where you want
them to setup accurately.

22. We do not
arrange furniture for venue set up, all venue furniture must be pre-arranged
and set up following our floor plans; ready to be decorated before the arrival
of our decoration crew members.

23. A minimum of
4 hours is required for venue set up and decoration. We will not be liable for
any unfinished job should a client fail to book enough time for venue set up
and decoration.

24. The
collection date as stated on your contract is the date that we can drive in to
an event and start breaking down equipment or courier picking up or you
returning hired items as agreed during booking except otherwise agreed between
Our Shop and the Hirer.

25. Alterations
to booking dates, including collection dates, made after the confirmation of an
order or on the day of event, will be subject to a £25 charge and then a daily
rate charged for each day or part of a day. The daily rate will be calculated
pro rata.

26. No Liability
is accepted for:

a. Loss of or
damage to property belonging to anyone in the event area. For example watches,
jewellery, cameras or equipment.

b. Losses or
additional expenses incurred by clients due to delays or changes in travel
services, sickness, weather, strikes, riots, war, quarantine or any other
cause.

c. Personal
injury or death of anyone in the event area however caused unless by proven
negligence of the staffs or representative.

d. In the event
of any damages or losses caused by client to properties and or equipment in use
by

Our Shop, except
by fair wear and tear, the client will be charged the full replacement cost.

27. Any damages
or losses must be reported to a member of staff  immediately.

28. If you have
any complaint during your booking, please notify US immediately. We will then
do our utmost to find a speedy and satisfactory solution. We  will not be liable to any refund should a
client refuse or reject a proposed solution. In the event that you are not
satisfied with the solution please complain in writing to the  manager within 14 days of the end of your
booking and all situations will be dealt with based on findings after careful
investigation.

29. All information
given in any literature  is given in good
faith and is intended as a guide to services available and may be altered
without notice to suit differing seasonal or other conditions.

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